Astea Back Office User Training
To view the Service Order and Dispatch Creation training sections, select and click on the applicable training section below. If you receive an error, please press Cancel to bypass it and launch the training demo
Stanley CSS Service Order Creation and Dispatch Training
- Overview - Navigating the User Interface
- Service Order Module - Creating and Managing Service Orders
- Service Order Module - User Scenarios
- Service Order Module - Interactive Scenarios
- Dispatch Console Module - Allocating and Assigning Service Orders
- Dispatch Console Module - User Scenarios
- Dispatch Console Module - Interactive Scenarios
- Glossary
Service Order Creation & Dispatch Supplemental Documents
- CSS Training Updates - February 2017
- Frequently Asked Questions
- Cheat Sheet for Back Office Users
- How to Download and Install Astea Back Office
- How to Change Astea Mobile URL
- Supported Business Scenarios
- User's Guide - Creating and Managing Service Orders
- Dispatch and Call Intake Readiness Checklist - Deployment
- Tech Readiness Checklist - Deployment
- TAC Readiness Checklist - Deployment
Stanley CSS Dynamic Scheduling Engine (DSE) Training
Astea Mobile Application Service Technician Training
To begin the training modules, select the topic you wish to review by selecting the link below. Once the PowerPoint Presentation is open, select "Slide Show" -> "From Beginning" in order to view in presentation mode. This will activate the links and buttons in the presentation.
Stanley CSS Service Technician Training - What's New
Stanley CSS Astea Mobile Application Training
Stanley CSS Astea Mobile Application Quick Reference Guides
- Attaching a Picture to a Service Order
- Correcting an Activity
- Creating and Completing a Lunch Activity
- Customer Unavailable: Technician Arrives On-site
- Customer Unavailable: Technician Contacts Customer Before Beginning Travel
- Customer Unavailable: Technician En-route to Customer Site
- Labor Activity Stop Codes
- Materials: Add a Non-standard Part
- Materials: Add and Delete Miscellaneous Service
- Materials: Repair a Part
- Materials: Shipping and Handling
- Requesting a Part for a Service Request
- Using a Preventative Maintenance/Inspection Checklist
- Using and Returning a Lift
- Using Check Status in Closing Service Order
Stanley CSS Astea Mobile Application Frequently Asked Questions